Bell Clerk | Part-Time

Hourly Rate: $26.97Responsible for providing service within Fairmont & Leading Quality Assurance (LQA) standards.  Areas of responsibility will include, but are not limited to the Guest Services Department and the following:Coordinate the activities of the Arrival TeamAnswer all incoming calls and accurately transfer callers to the appropriate extensions according to the resort’s standardsCommunicate internal and external guest requests via applicable resort softwareMaintain and monitor the Royal Service software systemEnsure all requests logged in the Royal Service software are followed up according to the hotel’s standardsMaintain accurate records of all internal and external guest requests and follow-up with the necessary department and/or guests in the pre-determined time frame.Assist Front Office with administrative duties as requiredCheck work stations for necessary equipment and set up and replenish as needed.Assist in providing parking optionsCheck service stations for necessary equipment and set up: water, lei, towels, etc. as neededMaintaining communication of up to date, accurate information between guests, staff, management and our partners on a daily basisAble to share information about the resort and activities, island activities, restaurants, and other information as it pertains to guestsActively participate in monthly departmental sales promotionsOrganize time so all work is completed according to shift demandMaintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guestsFocus attention on guest needs, remaining calm and courteous at all timesBe knowledgeable of the island, our resort and resort offerings in order to be our guests’ trusted guidePromote and enforce health and safety awareness as well as have a complete understanding of the emergency proceduresFollow hotel and departmental policies, procedures and service standardsContribute to the improvement of the operation by contributing ideas, making suggestions and actively participate in departmental communication meetingsActively participate and promote the Fairmont Kea Lani, Maui’s environmental program and department specific initiatives in working towards sustainable operationsCheck with manager before leaving shift.  Bring any concerns to the attention of the Manager On DutySchedule: Due to the nature of the hospitality industry, employees are required to work varying schedules, including weekends and holidays, to accommodate the business and demands of the hotel.